At BeBeBum, we take great pride in our products and their quality. In order to make your buying decision easier and comfortable, we offer 7 days hassle-free returns & exchange starting from the date of delivery.
You may request a return/exchange if:
- You are not fully satisfied with the quality of the received product
- You would like to exchange the received product for a different size
- You would like to exchange the received product for a different product
- The received product is incorrect, defective or damaged
In case of an exchange, you may choose the same item in a different size or colour (subject to availability) or any other item of equal or greater value. You will have to pay a price differential if any if the new item selected is of a higher value.
Please Note:
- Requests for exchange or return will be entertained only once for each order
- Exchanges are subject to stock availability
- The item must be returned in its original packaging
- All original labels and tags should be intact
- The item must be unwashed, unused, and undamaged
- There are no returns & refunds for on-sale or discounted products; only one-time size exchange is allowed subject to stock availability. A small exchange fee may be charged depending on the number of exchanged products
Return / Exchange Processing
Once we receive the return/exchange product(s) at our warehouse, our quality control team will assess the condition of the received product(s) and if everything is found in order, we will complete the return/exchange request within 3-5 business days.
Refund Policy
Upon successful receipt and quality check of the returned item(s) at our warehouse, refund is initiated in the following manner:
- For all prepaid orders: we credit refund to the customer’s bank account within 7-10 business days
- For all COD orders: we provide store credits (valid for 90 days) equivalent to the refund amount which will be sent to the customer’s registered email address within 7-10 business days
Please note that the store credits will only cover the actual and final price/amount paid by the customer minus COD fees.
Non-Returnable/Non-Refundable/Non-Exchangeable Items
Under any circumstances, the following items are non-returnable and non-refundable:
- Gift Vouchers
- Orders that exceed the 7-day exchange/return window
- Items which are marked on-sale or discounted products
- Items explicitly marked as non-returnable or non-exchangeable at the time of sale
- Items returned with stains or damage not previously informed to us
- Deterioration, rips, or fading resulting from negligence in following recommended wash care instructions
If you have any queries or wish to discuss the returns/exchange procedure further, please reach out to us via email at support@bebebum.in or via WhatsApp on +91 9667758287 and we shall be happy to assist you.