We offer 7 days hassle-free returns & exchange from the date of delivery. However,  requests for exchange or return will be entertained only once for each order.

You may request a return/exchange if:

  • The received size does not fit.
  • You have received an incorrect order
  • The product is defective or damaged

In case of an exchange, you may choose the same item in a different size or colour (subject to availability) or any other item of equal or greater value. You will have to pay a price differential if any if the new item selected is of a higher value.

Please Note:

  • Exchanges are subject to stock availability.
  • The item must be returned in its original packaging.
  • Labels and tags must remain intact.
  • The item must be unwashed, unused, and undamaged.
  • Requests for returns or exchange made outside the specified time frame will not be entertained.
  • There are no returns & refunds for on-sale or discounted products; only one-time size exchange is allowed.

Return / Exchange Processing

Once we receive the return/exchange products at our warehouse, our quality control team will assess their condition and quality within 2-3 business days. After the quality check, we will deliver the return/exchange request within 3-5 business days.

Refund Policy

Upon successful receipt and quality check of the returned item(s) at our warehouse, refund is initiated in the following manner:

  • For all prepaid orders: : we credit refund to the customer’s bank account within 7-10 business days
  • For all COD orders: we provide store credits (valid for 90 days) equivalent to the refund amount which will be sent to the customer’s registered email address within 7-10 business days

Please note that the store credits will only cover the actual and final price/amount paid by the customer minus COD fees.

Non-Returnable/Non-Refundable/Non-Exchangeable Items

Under any circumstances, the following items are non-returnable and non-refundable:

  • Gift Vouchers
  • COD (Cash on delivery) charges on COD orders.
  • Orders that exceed the given exchange/return window
  • Items explicitly marked as non-returnable or non-exchangeable at the time of sale.
  • Items returned with stains or damage not previously informed to us.
  • Deterioration, rips, or fading resulting from negligence in following recommended wash care instructions

If you have any queries or wish to discuss the returns/exchange procedure further, please reach out to us via email at support@bebebum.in or via WhatsApp on +91 9667758287 and we shall be happy to assist you.